Terms of Service for Simplify Biz LLC

Last Updated: September 23, 2026

Welcome to Simplify Biz LLC (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our web application located at app.simplifybiz.com (the “Service”), which allows subscribers to create and manage their business strategies and action plans. By accessing or using the Service, you agree to be bound by these Terms, including the Returns Policy outlined in Section 15. If you do not agree with these Terms, you must not access or use the Service.

1. Acceptance of Terms

By creating a subscription or using the Service, you confirm that you have read, understood, and agree to these Terms, including the Returns Policy, as well as Simplify Biz LLC’s Privacy Policy, which is incorporated by reference. You must be at least 18 years old and have the legal capacity to enter into these Terms.

2. Description of Service

The Service allows subscribers to create, store, and manage the following information:

Business name
User’s first and last name
User’s email address
User’s phone number
Business strategy
Business action plans
Business processes, systems, objectives and performance reports
Content drafted with the help of the AI Assistant (see Section 6)

We provide tools to help you organize and develop your business strategy, but we do not provide professional business, financial, or legal advice. You are responsible for the accuracy and appropriateness of the information you input into the Service.

3. User Accounts and Subscriptions

Account Creation: To use the Service, you must create an account and subscribe. You agree to provide accurate, complete, and current information during registration and to update such information as needed.
Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately at support@simplifybiz.com if you suspect unauthorized access to your account.
Subscription: Access to the Service requires an active plan. We offer a 14-day free trial (no payment method required, ends automatically), a Monthly plan at $10 per month, an Annual plan at $100 per year, and a Coach plan at $10 per month. Prices and billing cycles are shown at checkout. We reserve the right to modify plans and pricing with prior notice.

4. Data Protection and Security

We take reasonable measures to protect your data from loss, unauthorized access, or disclosure, including:

Encryption of data in transit and at rest.
Regular backups to prevent data loss.
Implementation of industry-standard security protocols.

However, no system is completely secure, and we cannot guarantee absolute security. You acknowledge that you provide your data at your own risk. In the event of a data breach, we will notify affected users as required by applicable law.

5. User Responsibilities

Lawful Use: You agree to use the Service only for lawful purposes and in compliance with these Terms.
Prohibited Actions: You may not:
- Share your account credentials with others.
- Use the Service to store or transmit malicious code, unlawful content, or content that infringes on third-party rights.
- Attempt to gain unauthorized access to the Service or its systems.
- Reverse engineer, decompile, or otherwise attempt to extract the source code of the Service.
Content Ownership: You retain ownership of the data you input into the Service (e.g., business strategies and action plans). By using the Service, you grant us a non-exclusive, worldwide, royalty-free license to use, store, and process your data solely to provide and improve the Service.

6. AI Assistant

The Service includes an AI Assistant that can draft content for you, such as a strategy statement, a process description or a set of action steps, based on the information you have already entered.

How It Works: When you use the AI Assistant, the text from the record you are working on is sent to our AI provider, Anthropic PBC, which generates a suggested draft. See our Privacy Policy for details on how this information is handled.
Your Responsibility: Drafts are suggestions. They may be inaccurate, incomplete or unsuitable for your business, and they are not professional business, financial or legal advice. You are responsible for reviewing and editing anything the AI Assistant produces before you rely on it.
Fair Use: To keep the feature available to everyone, we limit how many drafts each account can request per day. Free trial accounts have a lower daily limit than paid plans, and trial accounts must confirm their email address before using the AI Assistant.
Availability: We may change, limit or withdraw the AI Assistant at any time.

7. Intellectual Property

All content, features, and functionality of the Service, including but not limited to software, design, text, and trademarks, are owned by Simplify Biz LLC or its licensors and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works from the Service without our prior written consent.

8. Privacy

Our Privacy Policy, available at app.simplifybiz.com/privacy-policy, explains how we collect, use, and protect your personal information. By using the Service, you consent to our data practices as described in the Privacy Policy.

9. Termination

By You: You may terminate your account at any time by following the instructions in the Service or contacting us at support@simplifybiz.com.
By Us: We may suspend or terminate your access to the Service if you violate these Terms, fail to pay subscription fees, or if we believe your use of the Service poses a security risk. We will notify you of termination where feasible.
Effect of Termination: Upon termination, your access to the Service will cease, and we may delete your data in accordance with our data retention policies, subject to applicable law.

10. Disclaimers

As-Is Basis: The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
No Guarantee: We do not guarantee that the Service will be uninterrupted, error-free, or secure, or that your data will be free from loss or corruption.
Third-Party Services: The Service may integrate with third-party tools or services. We are not responsible for the performance or security of such third-party services.

11. Limitation of Liability

To the maximum extent permitted by law, Simplify Biz LLC, its affiliates, officers, directors, employees, or agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising out of or related to your use of the Service. Our total liability for any claim under these Terms will not exceed the amount you paid for the Service in the twelve (12) months preceding the claim.

12. Indemnification

You agree to indemnify and hold harmless Simplify Biz LLC and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable attorneys’ fees) arising out of your use of the Service, violation of these Terms, or infringement of any third-party rights.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law principles. Any disputes arising under these Terms will be resolved through binding arbitration in Delaware, conducted in accordance with the rules of the American Arbitration Association. You waive any right to participate in a class action lawsuit or class-wide arbitration.

14. Modifications to Terms

We may update these Terms, including the Returns Policy, from time to time. We will notify you of material changes by posting the updated Terms on the Service or by emailing you at the address associated with your account. Your continued use of the Service after such changes constitutes your acceptance of the updated Terms.

15. Returns Policy

15.1 Plans and Pricing

The Service is available on the following plans. Prices are in US dollars and are charged to the payment method you provide at checkout.

Free Trial: 14 days of full access at no cost. No payment method is required.
Monthly: $10 per month, billed every month.
Annual: $100 per year, billed every 12 months.
Coach: $10 per month, billed every month, for coaches who work with members of the Service.

Plan details, including the price and billing cycle, are shown on the checkout page before you subscribe. We may change prices or plans with prior notice; changes do not affect a billing period you have already paid for.

15.2 Free Trial

Duration: The free trial begins when you create your account and lasts 14 days.
No Charge, No Card: We do not ask for a payment method and you are never charged for the trial.
How It Ends: When the 14 days are over, your access to the Service ends. Your trial does not convert into a paid plan. To keep using the Service, choose a paid plan from the Pricing page; your data is kept for a reasonable period so you can pick up where you left off (see our Privacy Policy for retention details).
One Trial per Person: The free trial is intended for new customers and may be used once.

15.3 Refund Eligibility

We want you to be satisfied with the Service. You may be eligible for a refund in the following circumstances:

7-Day Money-Back Guarantee on Your First Payment: If you are not satisfied, you may request a full refund within 7 calendar days of the first payment on a new Monthly, Annual or Coach subscription. This applies to the first payment only.
Billing Errors: If you are charged incorrectly (for example, a duplicate charge, or a charge after you cancelled), you may request a refund of the erroneous amount.
Service Issues: If the Service is unavailable or significantly defective for an extended period due to issues within our control, and we are unable to resolve the issue within a reasonable time, you may request a refund for the affected billing period.

15.4 Non-Refundable Circumstances

Refunds will not be provided:

For renewal payments (any payment after the first) on a Monthly, Annual or Coach subscription, unless due to a billing error or a significant service issue.
After the 7-day money-back period has passed, if you simply change your mind or no longer wish to use the Service.
For the unused part of a billing period when you cancel. Cancellation stops future charges; it does not refund the current period.
If your account is suspended or terminated for violating our Terms of Service.

15.5 How to Cancel or Request a Refund

Cancellation: You may cancel a paid subscription at any time from the Account page on the Service or by contacting us at support@simplifybiz.com. Cancellation takes effect at the end of the current billing period: you keep access until then and are not charged again. A free trial needs no cancellation; it ends on its own after 14 days.
Refund Request: To request a refund, contact us within the applicable timeframe at:
- Email: support@simplifybiz.com
- Website: app.simplifybiz.com
  Please include:
- Your full name and email address associated with the account.
- The date of the subscription payment or trial start.
- A brief explanation of the reason for your refund request. We will review your request and respond within 5 business days. If approved, the refund will be processed to the original payment method within 10 business days.

16. Miscellaneous

Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and Simplify Biz LLC regarding the Service.
Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
No Waiver: Our failure to enforce any right or provision of these Terms does not constitute a waiver of such right or provision.
Assignment: You may not assign these Terms or your account without our prior written consent. We may assign these Terms without restriction.

17. Contact Us

If you have questions about these Terms, the Returns Policy, or the Service, please contact us at:

Simplify Biz LLC
Email: support@simplifybiz.com
Website: app.simplifybiz.com

By clicking “I Agree” or using the Service, you acknowledge that you have read and agree to be bound by these Terms, including the Returns Policy.